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Our return policy extends for 30 days after the shipping date. After 30 days, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customized and special order products are not returnable unless they are defective or do not comply substantially with your original order. Please note that our website design software is a representation of the finished product, and we cannot guarantee 100% size and placement of any submitted artwork. Colors may vary slightly as well, since all monitors and lighting situations are different.

To complete your return, we require a receipt or proof of purchase.

If your item was manufactured by another company, please send your purchase back to them. We will not issue returns for items purchased from other sources, nor will we return them to you.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any stock (non-customized) wearable item that has been washed but not worn
* Any item that is returned more than 30 days after delivery, subject to our discretion

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Allow 7 days for processing.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@carltonpressonline.com.

Sale items, custom items, and Closeouts
Only regular priced stock items may be refunded. Sale, custom, and closeout items cannot be returned for refund.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@carltonpressonline.com and send your item to: 725 E Whiteaker Ave, Cottage Grove, OR, 97424, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 725 E Whiteaker Ave, Cottage Grove, OR, 97424, United States.

Normally, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. This section does not apply if you are returning an item due to material defect or printing mistake -- we ill return the original invoice amount plus a prorated amount for shipping if the returned item is part of a larger order.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

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